Call Center In Focus

Klook.com After taking calculated risks, you have finally decided to leave your current employer due to health reasons, lack of career growth, or a greener pasture, etc. Just like you, I always look forward in receiving my back pay because it can be used as savings or as an additional fund that you can utilize while transitioning to your new job. Computation of back pay may vary depending on your company polices however, the following items should be considered. 1.       Last Salary – your last salary may be withheld and will be release as back pay. 2.       Pro Rated 13th month pay. 3.       Tax Refund 4.       Vacation and Sick Leave conversion (if convertible to cash). 5.       Other deductions or liabilities – loans or lost equipment (Headset, locker keys, etc.) Illustration of Last Pay Slip for Back Pay Aside from your last pay the employer should also release your Certi...

There are a lot of articles that have been published on how to compute the 13th month pay and I have read most of it however, I think it’s missing the actual calculator that can compute our estimated 13th month pay. The 13th month pay calculator that we have created would be beneficial especially for those employees who have been employed by the company for less than a year because, the amount of the 13th month pay will be pro-rated (will depend on the number of days or months of service). Based on DOLE’s Department Advisory  the number of days for leave without pay should be taken into consideration. Computation 1: If you have been employed by your company for more than a year use the computation below; Computation 2: Pro- Rated computation. If you have been employed by your company for less than a year use the computation below; Our Calculator has used the formula above to compute your estimated 13th month pay.  How to use the calculator: I...

Forbes.com Inc., has released the list of the “World’s Biggest Public Companies” it is the annual list of world’s largest public companies. We decided to get the list of In-house and BPO Companies that have a regional office in the Philippines that made it to the list. We believe that the list would be a useful representation of top BPO Companies in the world since Forbes is one of the most trusted source for businesses and investment leaders. The list is an annual ranking of top 2000 public companies in the world which is based on four metrics: sales, profit, assets and market value. The list below contains BPO and in house companies with Philippine branches or subsidiaries. With a Global Services Center in Taguig and Cebu the parent company of JPMorgan Chase Bank N.A.-Philippine Global Service Center has emerged on the top based on Forbes’ list. The top positions have been dominated by in-house companies with businesses ranging from banks, oil companies, a...

Are BPO companies prepared if the “Big One” strikes? We have been wondering if the industry has prepared a standard protocol to follow in times of natural disasters. To understand the participation rate of BPO companies, we decided to monitor social media during Metro-Wide “Shake Drill”. It was alarming to see that there were only few BPO companies that joined the vital event given the fact that it was done in daytime where it is considered as off- peak hours for most accounts. We understand that some companies are challenged in terms of BCP (Business Continuity Planning) preparation. In a survey by CCAP (Call Center Association of the Philippines) BCP implementation was one of the concerns. Would the survey mean that some BPO companies would rather risk the lives of their employees than losing their profit? Being ranked as the 3rd most disaster prone country in the world, it would be a no brainer if a company doesn’t have an established preparedness plan. See how Che...

A jobless fresh graduate of a 5 year course got disappointed with his Alma Mater for being referred in a call center. It appears that the Facebook user laments that his University wants its graduates to become call center agents. Check out his Facebook Post Below; Early this morning I received a text message from a CALL CENTER COMPANY and offer me a job as data analyst, sadly they got my contact details from my own and beloved ALMA MATER. Yes I am jobless right now but I am a 5 YEAR DEGREE HOLDER and this job referral is a mock to my face and to my profession!!(no offense to all my relatives and friends who are in the call center industry). I am just very disappointed to my ALMA MATER by doing this! How shameless are you by doing this to me and to all the alumni of our beloved University. Is this the dream that you offer to us when we first enter the door of our University? You want us to become CALL CENTER AGENTS? (again no offense) It is tempting to all jobless grad...

In the recently concluded 9 th ICT Awards 2015 held at Marriot Hotel Manila, Cognizant Technology Solutions Philippines, Inc was named as the Best Company of the Year. Aside from local awards, Cognizant is also recognized on a global scale.  The company has numerous achievements in its sleeves it is included in Fortune’s list of top 500 Companies and World’s Most Admired Companies.  Photo Credits to ICT http://ict-awards.org.ph/ This year Accenture, Inc was hailed as the Best Employer of the Year Hall of Fame. Accenture has been the consistent top earner in the BPO Industry in terms of revenues generated. The International ICT Awards Philippines is held annually, it is organized by Business Processing Association of the Philippines (BPAP) and Canadian Chamber of Commerce (CanCham).  The goal of the award is to recognize and promote the achievements of organizations and individuals that are based in the Philippines.  Check out th...