Funny Call to a Radio Station, Reebok or a Nike

Listening skills is one of the most important talent that you need to have if you want to be a successful call center employee. Having the said skill has a lot of benefits because your customer would feel that they are being heard and they don’t have to repeat the same information twice.

What if you have fully understand the caller's need but can’t understand what he wants? If that's the case the it's time that you use probing questions and put yourself in your customer’s “shoes”.

Listen how the DJ from Dominican Republic figured out the caller’s need.

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Back Pay Computation in the Philippines and Reasons Why it’s Delayed.

Klook.com After taking calculated risks, you have finally decided to leave your current employer due to health reasons, lack of career growth, or a greener pasture, etc. Just like you, I always look forward in receiving my back pay because it can be used as savings or as an additional fund that you can utilize while transitioning to your new job. Computation of back pay may vary depending on your company polices however, the following items should be considered. 1. Last Salary – your last salary may be withheld and will be release as back pay. 2. Pro Rated 13th month pay. 3. Tax Refund 4. Vacation and Sick Leave conversion (if convertible to cash). 5. Other deductions or liabilities – loans or lost equipment (Headset, locker keys, etc.) Illustration of Last Pay Slip for Back Pay Aside from your last pay the employer should also release your Certi...

13th Month Pay Bonus Calculator

There are a lot of articles that have been published on how to compute the 13th month pay and I have read most of it however, I think it’s missing the actual calculator that can compute our estimated 13th month pay. The 13th month pay calculator that we have created would be beneficial especially for those employees who have been employed by the company for less than a year because, the amount of the 13th month pay will be pro-rated (will depend on the number of days or months of service). Based on DOLE’s Department Advisory the number of days for leave without pay should be taken into consideration. Computation 1: If you have been employed by your company for more than a year use the computation below; Computation 2: Pro- Rated computation. If you have been employed by your company for less than a year use the computation below; Our Calculator has used the formula above to compute your estimated 13th month pay. How to use the calculator: I...

Top BPO Companies in the World Based on Forbes Global 2000 List

Forbes.com Inc., has released the list of the “World’s Biggest Public Companies” it is the annual list of world’s largest public companies. We decided to get the list of In-house and BPO Companies that have a regional office in the Philippines that made it to the list. We believe that the list would be a useful representation of top BPO Companies in the world since Forbes is one of the most trusted source for businesses and investment leaders. The list is an annual ranking of top 2000 public companies in the world which is based on four metrics: sales, profit, assets and market value. The list below contains BPO and in house companies with Philippine branches or subsidiaries. With a Global Services Center in Taguig and Cebu the parent company of JPMorgan Chase Bank N.A.-Philippine Global Service Center has emerged on the top based on Forbes’ list. The top positions have been dominated by in-house companies with businesses ranging from banks, oil companies, a...

Call Center In Focus

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