Philippine Call Center Talents are Drying Up

Inquirer.net reports that "the quality and supply of talent are two of the biggest challenges faced by the country’s contact center sector this year, according to a midyear industry survey by the Contact Center Association of the Philippines (CCAP)."

Out of the 28 companies surveyed, the quality of the talent pool was a top concern for 82 percent of the respondents, followed by the supply (79 percent), and retention or attrition, which referred to turnover (64 percent), this is according to unofficial results of the CCAP survey.

Business continuity is the least among the CCAP members’ concerns, this has been a challenge to 4 percent of the respondents.

"The survey covered 33 percent, or 28 of CCAP’s 84 members. Of these companies, half are small enterprises, 11 percent are medium-sized firms, while the remaining 39 percent are large companies. The survey is still ongoing and the results presented are still partial."

photo credit: sun dazed via photopin cc

Comments

Back Pay Computation in the Philippines and Reasons Why it’s Delayed.

Klook.com After taking calculated risks, you have finally decided to leave your current employer due to health reasons, lack of career growth, or a greener pasture, etc. Just like you, I always look forward in receiving my back pay because it can be used as savings or as an additional fund that you can utilize while transitioning to your new job. Computation of back pay may vary depending on your company polices however, the following items should be considered. 1. Last Salary – your last salary may be withheld and will be release as back pay. 2. Pro Rated 13th month pay. 3. Tax Refund 4. Vacation and Sick Leave conversion (if convertible to cash). 5. Other deductions or liabilities – loans or lost equipment (Headset, locker keys, etc.) Illustration of Last Pay Slip for Back Pay Aside from your last pay the employer should also release your Certi...

13th Month Pay Bonus Calculator

There are a lot of articles that have been published on how to compute the 13th month pay and I have read most of it however, I think it’s missing the actual calculator that can compute our estimated 13th month pay. The 13th month pay calculator that we have created would be beneficial especially for those employees who have been employed by the company for less than a year because, the amount of the 13th month pay will be pro-rated (will depend on the number of days or months of service). Based on DOLE’s Department Advisory the number of days for leave without pay should be taken into consideration. Computation 1: If you have been employed by your company for more than a year use the computation below; Computation 2: Pro- Rated computation. If you have been employed by your company for less than a year use the computation below; Our Calculator has used the formula above to compute your estimated 13th month pay. How to use the calculator: I...

Top BPO Companies in the World Based on Forbes Global 2000 List

Forbes.com Inc., has released the list of the “World’s Biggest Public Companies” it is the annual list of world’s largest public companies. We decided to get the list of In-house and BPO Companies that have a regional office in the Philippines that made it to the list. We believe that the list would be a useful representation of top BPO Companies in the world since Forbes is one of the most trusted source for businesses and investment leaders. The list is an annual ranking of top 2000 public companies in the world which is based on four metrics: sales, profit, assets and market value. The list below contains BPO and in house companies with Philippine branches or subsidiaries. With a Global Services Center in Taguig and Cebu the parent company of JPMorgan Chase Bank N.A.-Philippine Global Service Center has emerged on the top based on Forbes’ list. The top positions have been dominated by in-house companies with businesses ranging from banks, oil companies, a...

Call Center In Focus

Search This Blog