Skip to main content

What I Have Learned

By

Here's a list of things that I have learned while working in call center Industry.  I hope you enjoy it. 

1.    ACW – we know that ACW means After Call Work but for married guys ACW means ATM Captured by Wife.
                                                                          source
2.    EOP – English Only Policy? Hell no, it’s English O Pinoy, English or Pabulong. I think this is the most ridiculous policy ever still, according to our company EOP can enhance our communication skills. I don’t know why I’m having a hard time to follow the EOP rule but as soon as you give me a headset and an issue I could do EOP all day long. And the funny thing is most of the time if you speak in other language like French or Spanish it could go unnoticed or they won’t care at all but, once you say something in the native language a warning is given.
3.    No carpet No English Policy – we could only speak in Tagalog if there’s no carpet.
4.    I have learned that the mute button is my best friend.

5.    I have learned that putting the customer on hold is a time to relax.
6.    I have learned that the longer I stay, the more I care less.
7.    I have learned that if you tell a physician that you work in a call center, the checkup would only take 2 minutes and the diagnosis is stress.
8.    Some call center employees are afraid of applying for a higher position because
“With great salary comes great responsibility”
 
 {source}
  9. I have learned that if you are working in a call center some people will look down on you. It just 
  proves that credentials on the wall does not make a person a decent human being.

10. I learned that a simple pat on the back can go a long way. 
11. I learned that I have a lot of things that I need to learn.

Did we missed out something? Please share the things that you have learned while working in the call center industry on the comments section so that we can add it to the list. 



Labels:

Comments

  1. historypakAug 5, 2017, 10:40:00 PM

    I have read your blog it is very helpful for me. I want to say thanks to you. I have bookmark your site for future updates. Japanese call center Callnovo

    ReplyDelete
  2. Marck AndrewJul 16, 2020, 4:51:00 AM

    River possess on your web site even though using discover just just a little bit of item submits. Calming technique for not too distant future, I'm book-marking at the moment acquire designs execute arrives aside. call centers santo domingo

    ReplyDelete
  3. internetworkerAug 20, 2020, 10:27:00 PM

    This is a wonderful article, Given so much info in it, These type of articles keeps the users interest in the website, and keep on sharing more ... good luck. call center

    ReplyDelete
  4. rafaySep 8, 2020, 6:08:00 PM

    Thanks for another wonderful post. Where else could anybody get that type of info in such an ideal way of writing? rehabilitation centre

    ReplyDelete
  5. JeniferNov 25, 2020, 6:22:00 PM

    Great client assistance helps in expanding income by assisting with building client dependability. Huge organizations are here and there equipped for making their own call centers to deal with client care issues and to offer specialized help administrations.https://callcenterdeluxecalls.nl/

    ReplyDelete
  6. Harry jackJun 17, 2021, 5:20:00 PM

    Call facilities could make or wreck the face of a agency. Their significance can by no means be underestimated. Alliance Global Solutions

    ReplyDelete
  7. Ahmed aliJul 14, 2021, 6:44:00 PM

    Positive site, where did u come up with the information on this posting?I have read a few of the articles on your website now, and I really like your style. Thanks a million and please keep up the effective work. www.wirelessinnovationalliance.com

    ReplyDelete
  8. AnonymousJan 2, 2023, 8:03:00 PM

    The primary benefit of purchasing anything online is that you can evaluate and compare the services offered by various businesses. You will then be able to choose the roaming SIM card that best suits your needs. No Steering SIM Card

    ReplyDelete
  9. Alia parkerFeb 14, 2023, 1:19:00 PM

    When planning a trip, one of the first things you may want to do is get a travel SIM card. This card is a portable phone that can be used in various countries around the world. This is a great way to keep in touch with family and friends while you're away, and it also allows you to use your regular phone numbers and access local networks.

    ReplyDelete

Post a Comment

Popular posts from this blog

Back Pay Computation in the Philippines and Reasons Why it’s Delayed.

By
Klook.com After taking calculated risks, you have finally decided to leave your current employer due to health reasons, lack of career growth, or a greener pasture, etc. Just like you, I always look forward in receiving my back pay because it can be used as savings or as an additional fund that you can utilize while transitioning to your new job. Computation of back pay may vary depending on your company polices however, the following items should be considered. 1.       Last Salary – your last salary may be withheld and will be release as back pay. 2.       Pro Rated 13th month pay. 3.       Tax Refund 4.       Vacation and Sick Leave conversion (if convertible to cash). 5.       Other deductions or liabilities – loans or lost equipment (Headset, locker keys, etc.) Illustration of Last Pay Slip for Back Pay Aside from your last pay the employer should also release your Certi...
182 comments
Read more

13th Month Pay Bonus Calculator

By
There are a lot of articles that have been published on how to compute the 13th month pay and I have read most of it however, I think it’s missing the actual calculator that can compute our estimated 13th month pay. The 13th month pay calculator that we have created would be beneficial especially for those employees who have been employed by the company for less than a year because, the amount of the 13th month pay will be pro-rated (will depend on the number of days or months of service). Based on DOLE’s Department Advisory  the number of days for leave without pay should be taken into consideration. Computation 1: If you have been employed by your company for more than a year use the computation below; Computation 2: Pro- Rated computation. If you have been employed by your company for less than a year use the computation below; Our Calculator has used the formula above to compute your estimated 13th month pay.  How to use the calculator: I...
93 comments
Read more

Top BPO Companies in the World Based on Forbes Global 2000 List

By
Forbes.com Inc., has released the list of the “World’s Biggest Public Companies” it is the annual list of world’s largest public companies. We decided to get the list of In-house and BPO Companies that have a regional office in the Philippines that made it to the list. We believe that the list would be a useful representation of top BPO Companies in the world since Forbes is one of the most trusted source for businesses and investment leaders. The list is an annual ranking of top 2000 public companies in the world which is based on four metrics: sales, profit, assets and market value. The list below contains BPO and in house companies with Philippine branches or subsidiaries. With a Global Services Center in Taguig and Cebu the parent company of JPMorgan Chase Bank N.A.-Philippine Global Service Center has emerged on the top based on Forbes’ list. The top positions have been dominated by in-house companies with businesses ranging from banks, oil companies, a...
63 comments
Read more