Call Center In Focus

There are only few BPO Companies that offers stock options to its employees and if I’m not mistaken most of them are in-house companies. Stock option plans are used by companies to draw attention to new employees and to retain old employees. Once you have a stock or share of a company you become a part owner of the company. Having a share of the company is a great motivation for employees because; it could encourage you to work harder since being an owner you would have the desire of seeing your company grow. Screenshot from Yahoo Finance Genpact’s application to issue 250,000 shares to its employees has been approved by the Securities and Exchange Commission; the stocks are valued at $4.3million or Php 192 million. GENPACT told SEC that “The purpose of the purchase plans is to provide eligible employees with the opportunity to acquire a proprietary interest in the Company through periodic payroll deductions” GENPACT also added that “These deductions will be applied ...

The first BPO Company in the Philippines was established more than 20 years ago and as of 2014 the industry has employed more than 1 million employees. During the early stages of the BPO Industry there were applicants from top schools like Ateneo, DLSU, and UP a bachelor’s degree is also necessary. The industry has evolved and high school graduates are now accepted. How familiar are you with the call center industry? We have created 15 questions; see how well you know the industry by solving our crossword puzzle below.

A call center employee is making waves online after posting funny and creative call center videos that captures the difficulties of working in the call center or BPO industry. The fan page are earning a lot of followers because each one of us can relate to the videos that he created samples are receiving a prank call, asking your TL for sup call or worst getting an irate caller. The videos were posted in the Facebook Page Juzkding and as of this writing the entertainment page have more than 8,800 followers. We had a chance to talk to the creator of the page and during our little chit chat conversation here’s what we found out. • First of all he’s not Allan Soriano the guy who went viral online after posting a series of prank call videos last 2013 targeting call center employees and allegedly including stars like Daniel Padilla and Enrique Gil. Allan was even featured in GMA News TV's program IJuander. Check out the video below.Note: We did not create the title of the...

Rep. Roman Romulo of  Pasig City has released the latest list of Top 45 BPO companies based on revenue for 2014. According to the gentlemen from Pasig “These leading players in the BPO and information technology (IT)-enabled services sector are now among the nation’s biggest employers,” See the list below; 1. Accenture Inc. (P32.429 billion) 2. Convergys Philippines Services Corp. (P19.830 billion); 3. 24/7 Customer Philippines Inc. (P13.061 billion); 4. JPMorgan Chase Bank N.A.-Philippine Global Service Center (P11.789 billion); 5. Telephilippines Inc. (P8.722 billion); 6. Sutherland Global Services Philippines Inc. (P8.080 billion); 7. Hewlett-Packard AP (Hong Kong) Ltd. (P7.081 billion); 8. Stream International Global Services Philippines Inc. (P6.924 billion); 9. Teletech Offshore Investments B.V. (P6.590 billion); 10. IBM Daksh Business Process Services Philippines Inc. (P6.307 billion); 11. Sitel Philippines Corp. (P6.084 billion); 12. TeleTech Cu...

During the holiday season most of us would need to render mandatory overtime because this is the time where high call volumes are expected. Mandatory overtime is a practice that BPO companies implement to save costs because, they don’t have to hire additional employees. To minimize the burden to employees some BPO companies would hire seasonal employees with an employment contract of less than 6 months. Photo Source:  https://myatheistlife.wordpress.com Here’s some excerpts of the explanation from our friends in BPO Workers Organization Page. "Forced labour takes different forms, including debt bondage, trafficking and other forms of modern slavery." - International Labour Organization (ILO) Habitual Mandatory Over Time is Not Emergency Over Time. As a general rule, employees may not be compelled to work in excess of eight hours on any given day against his will. Two exceptions, usually raised for “Emergency Overtime Work” are Article 89 (e) Labor Code of...

Last year we have provided the list of call center companies that provides excellent training, as Training Magazine announced the 2015 winners we have updated our list and included the ranking from the previous year. See if your company is included. 2015 Rank 2014 Rank Company Name Business 9 17 Capital One Finance/Banking 18 20 ADP LLC Business Services 36 33 Afni Contact Center Provider 62 42 Wells Fargo Finance/Banking 83 76 Tech Mahindra Ltd. IT Services Global Global & Solutions 101 112 Cognizant Technology Solutions U.S. 110 * NIIT Business Services 116 * Tata Consultancy Services Limited U.S. Comparing from last year’s data, it shows that 2 new companies have entered the list namely NIIT and Tata Consultancy while Aditya Birla Minacs and Allied International Credit was dropped from the list. Training is not limited to new hire training, in this industry where products and policies could change on a daily basis. Tenured employees are also given t...

Teleperformance will be having a 5 day Job Fair in strategic locations near you, so no matter where you are there will always be a place for you to apply for a post. Check out the ads below, we suggest going to Career Events and Company Open House because there’s a high chance for you to land a job. Requirements: - at least 18yo and HS graduate - no experience required For January 12 Job Fair, Monday 10am - 5pm For January 13 Job Fair, Tuesday 10am - 5pm  For January 14 Job Fair, Wednesday 10am - 5pm  For January 15 Job Fair, Thursday 10am - 5pm  For January 16 Job Fair,  Friday 10am - 5pm  See you there!!! Thanks to Teleperformance for sending us these Job Fair Events.

ADP Philippines announced that the site will have an open house on Monday, January 12. ADP's Open House Recruitment will be held at 6 th   Floor, Glorietta 2 Corporate Center, Palm Drive, Makati City. Check the image below for more details; ADP provides good working environment and competitive salary here are some of the details: HMO: Enroll 2 dependents upon regularization ATM: Security Bank  Citibank  (which means no fee for transactions on any ATM) Insurance: Accidental and Life Insurance Medical Allowance: Php 4000 / year (for medical, dental, optical purposes) With clean sleeping quarters With game room (PS3 and Xbox 360 with Kinnect) Videoke With Table Tennis, Billiards and Dart Board No sharing of headset No upselling Salary is always on time Business Attire Monday - Thursday FB and phone is not allowed on workstations, you can use the free wifi to connect your phone to FB. Annual Team Building and Year-end Event Year-End Party No Christmas P...

Reed Elsevier a multinational company with headquarters located in United Kingdom and Netherlands will be having an Open House for their Content, Editorial and Support Positions. The Open House will start from January 13 to 15 Tuesday to Friday. Check out the Photo below from their Facebook Page to see the latest open positions. Source: Reed Elsevier PH Facebook Page.  Check out the map below for their office location:

Employees of West Contact Services in the Philippines will have a new employer after its parent company West Corporation  said it agreed to sell several of West's agent services businesses to Alorica Inc. for about $275 million in cash. Source: Alorica FB Page According to Tom Barker Chairman and CEO of West Communications "The divestiture is consistent with the Company's stated objective of focusing on higher growth, more profitable assets, Barker continued: "The proceeds from this sale will provide West with additional opportunities to make the Company more valuable, including reinvesting in our growth businesses, reducing our debt or making strategic acquisitions." The acquisition will affect around 5,400 employees of West Contact Services in the Philippines as they move to Alorica in the coming months. The acquisition adds new businesses to Alorica’s portfolio, including healthcare, utilities and government, while strengthening its core bus...